When can I check in? / By when do I need to check out?
- Check-In: Your room is available from approximately 1 PM.
- Check-Out: Please vacate your room by 11 AM on the day of departure.
You are welcome to use the wellness area on your arrival day even before checking into your room. On your departure day, you can also enjoy a relaxed farewell. Just let us know at check-out, and you can keep the complimentary bathrobe and sauna towels until your departure and continue to enjoy the Kristall amenities throughout the day. We will find a secure place for your luggage, and there are safes for valuables in the SPA area.
How much does a double room for single use cost?
If you want to use a double room alone, the following surcharges apply:
- Until November 2024: € 50 per day in the Comfort Double Room and the Double Room in the annex. For the Deluxe Double Room up to the Luxury Wellness Suite, a double room or suite for single use costs 60% of the daily rate.
- From December 2024: € 50 surcharge per day in the Comfort Double Room up to the Alpine Suite, € 30 per day in the Double Room in the annex, and 50% of the daily rate in the Wellness Suite and the Luxury Wellness Suite.
What does "adults-only hotel" mean?
We love children – but occasionally, it's quite relaxing to take a break as a couple without children's noise. Since winter 2020/21, our Kristall is an adults-only hotel, welcoming guests aged 14 and over.
From the 14th to the 18th birthday, young guests pay the reduced price of € 129 per day when two full-paying adults are staying in the same room category as the parents.
Where should the deposit be transferred?
The deposit of € 150 per room due upon reservation should be transferred free of charge to the following account:
Austria:
BIC: SPS CAT 22 XXX
IBAN: AT 13 205 1000 700 70 1006
Bank: Sparkasse Schwaz
Switzerland:
Account No.: SA30204AA
BIC: BC8525
IBAN: CH7508525000SA30204AA
Bank: BTV in STAAD
Alternatively, you can provide us with your credit card number and expiration date.
What are the cancellation conditions?
You are right: no one wishes to cancel their vacation – but if it must be done, cancellation fees usually apply.
As of 01.04.2024, the following cancellation policies apply:
- Up to 30 days before arrival: free cancellation.
- 29-21 days before arrival: 50% will be retained.
- 20-8 days before arrival: 75% of the travel costs will be retained.
- 7-0 days before arrival: the total cost will be retained.
Please note: cancellations are only recognized in writing.
We recommend taking out travel cancellation or interruption insurance. It offers comprehensive travel protection for your booked stay – with reliable service and quick reimbursement if you cannot start or have to interrupt your trip, e.g., due to illness. It costs only € 9 per room per booked vacation day.
Feel free to contact us!
What is included in the hotel prices – and how much is the tourist tax?
Our hotel prices are per person per day or package and stay with ¾ pampering board and all inclusive services.
When booking from Sunday to Thursday or Sunday to Friday, you benefit from the 7-day prices.
The additional tourist tax is € 3 per person per day.
What is the discount for 3 or 4 people occupying a suite?
For three people in your desired suite, a 20% discount applies (minimum the price of the Kristall pampering double room).
For four people in your desired suite, each person only pays the price of the Kristall pampering double room.
What are the costs for using the internet?
Using our Wi-Fi network throughout the hotel is free for our guests. You will find the password for login in your room folder.
Are there parking spaces and how much does parking cost?
Each room has a free underground parking space available - your car can relax too! For convenient unloading, you can drive your car directly to the hotel door. Our reception team will be happy to assist you with your luggage.
At the pampering hotel and the nearby Kristall parking lot, there are additionally plenty of other parking spaces available to you free of charge.
Are dogs welcome?
Dogs by prior arrangement: per day / pet without food € 16 or from Dec. 2024 € 20
Please understand that the wellness area and the garden with sunbathing lawn are reserved for two-legged guests.
For meals, we have a lovely parlor where your dog can accompany you.
Are there benefits for honeymoons and anniversaries?
Yes - at Verwöhnhotel Kristall, we have a heart for love! If you are newlyweds and spend the following honeymoon days with us (and also if you are with us on your milestone wedding anniversary and celebrate your vows from 5, 10, 15, 20... years ago), we will give you a complimentary upgrade as a small gift (starting from booking the deluxe double room)!
This means: You choose your desired room, book it – and we will charge it at the price of the lower category. Additionally, you will be greeted with a bottle of sparkling wine in your room.
What are the opening hours of the SPA facilities?
Whether it's a morning swim or an evening sauna on Tuesday: see at a glance when our Kristall SPA, the wellness chalet, indoor pool, and swimming pond are open for you!
>> Wellness at Kristall - Overview
Can I use the SPA area on the day of arrival and departure?
You are welcome to use the wellness area on the day of arrival even before checking into your room. And on the day of departure, you can relax until it's time to leave. Just let us know when checking out, and you can keep the bathrobe and sauna towels until you leave and enjoy the Kristall amenities throughout the day. We will find a secure place for your luggage, and there are safes for valuables in the SPA area.
Should I book my wellness appointments before the vacation?
YES, please reserve your desired wellness treatments before your vacation - ideally together with your room booking. This way, we can guarantee your pampering time.
If you wish to have additional wellness treatments on-site, we will try to accommodate them. However, our SPA team’s appointments are often fully booked. Therefore, please book in advance!
Does the hotel have non-smoking rooms?
As a wellness hotel, we ask for your understanding that all our rooms and the restaurant parlors are non-smoking areas.
Where can I find the General Terms and Conditions (GTC)?
Our GTCs are available here.
What do I get for recommending Kristall to others?
You give friends a good tip - and benefit yourself :-)
Send your friends to us for a Kristall holiday, and both you and the new guests will receive a wellness voucher worth € 25 on their first booking.
Is there a discount for regular guests?
Loyalty pays off!
For your stay: From your 2nd stay, you receive a 5% discount. From the 5th stay, 10% discount. From the 10th stay, 15% discount, and from the 15th stay, 15% discount plus a free wine tasting (on Mondays)!
(The regular guest discount cannot be combined with other offers & discounts.)
How do I reserve a table for a Candle Light Dinner?
Lovers and gourmets love the gourmet offerings in the stylishly rustic vaulted restaurant of the hotel. You are welcome to reserve your finely set table for extraordinary moments of enjoyment by candlelight in the brick vault.
NEW: 5-course menu (€ 45 surcharge for Kristall guests | € 95 for external guests)
Do you have questions, want to make a reservation, or need advice?
Please just call us (Tel. +43 5243 5490) or send an email to info@kristall-pertisau.at.
What is the surcharge for the gourmet menu in the vaulted cellar?
In our gourmet restaurant in the brick vault, you can enjoy exquisite, regularly changing menus.
The surcharge for the 5-course menu is € 45 for Kristall guests and € 95 for external guests.
Please note: The tables are limited - reservation required. (Tel. +43 5243 5490 or send an email to info@kristall-pertisau.at).
Do you organize wedding celebrations?
Please contact us with your ideas - and we will see if your wishes and our facilities match perfectly.
You can reach us at Tel. +43 5243 5490 or by email at info@kristall-pertisau.at. We look forward to your inquiry!
Can the gourmet restaurant in the cellar be rented?
Are you planning a corporate event or have a private celebration in a small or large setting? We are happy to provide information about our new facilities, where you can host stylish parties.