Terms & conditions Verwöhnhotel Kristall

Travel cancellation insurance

We recommend that you take out travel cancellation/interruption insurance. The insurance costs only €9 per room per day. It offers you comprehensive travel protection for your booked stay - with reliable service and quick cost reimbursement if you cannot travel or have to interrupt your holiday due to sickness, for example.

Please contact us for further information.

Booking cancellation

You are right: Nobody wishes for it - but if the vacation has to be canceled, cancellation fees typically apply when you cancel your booking.

As of April 2024, the following cancellation policies are binding:

• 30 days before the start of the trip, a free cancellation is possible.
• 29-21 days before the start of the trip, 50% of the costs will be retained by us.
• 20-8 days before the start of the trip, 75% of the travel costs will be retained by us.
• 7-0 days before the start of the trip, the total cost will be retained.

Please note: Cancellations will only be recognized in writing.

We recommend taking out travel cancellation or travel interruption insurance. It offers you comprehensive travel protection for your booked stay - with reliable service and quick reimbursement of costs if, for example, you cannot start or have to interrupt your trip due to illness. It costs only €9 per room and booked vacation day.

Feel free to contact us!

Deposit

Upon reservation, we ask you to transfer a deposit of €150 per room free of bank charges to the following account:

Austria:
BIC: SPS CAT 22 XXX
IBAN: AT 13 205 1000 700 70 1006
at the Sparkasse in Schwaz

Switzerland:
Konto Nr. SA30204AA
BIC:8525
IBAN: CH7508525000SA30204AA
at the BTV in STAAD

Alternatively, you can provide us with your credit card number and expiry date.

Payment

Have you already paid the deposit? The following means of payment are accepted at the Hotel Kristall to settle your remaining holiday bill ...

Cash
Maestro (debit card)
Bank transfer in advance

Do you need more information or have a specific question about your deposit or booking? Please contact us! >> info@kristall-pertisau.at

EU Independent Consumer Arbitration Service

We are obliged to inform you about the link for online settlement of consumer disputes in accordance with EU Regulation No. 524/2013:

» EU-Online-Plattform